By Admin
Last Monday when I visited Michael, he said, “We have a big problem… We fared awfully bad in the customer satisfaction survey conducted by a third party. This is despite our OTIF being at 97%.” And then he said, “Unfortunately, an investigation revealed that the OTIF calculated by our customers was between 30 to 44%.”
By Admin
The pace of change in business conditions, have made organizations worried a lot, thus forcing them to speedup innovation in the way they work. Several organizations are now relying on the traditional long term core process- Operations, to provide them the needed speed in business innovation. Operations as an organizational function or a process, does
Last quarter one of my clients built a natural process of inventory control and recently described it in the form of a set of guidelines. Subsequently, I found several requests including a discussion in a LinkedIN group for a rule of thumb for stocking levels. Well we know that things change with time and static
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