• Breakthrough Performance , Building Manufacturing Competitiveness , Business Thinking , change management , Manufacturing , Operations , Production Engineering , The Path , Theory of Constraints , TOC ,
• Tags: measurement, OTIF, supply reliability
• 06 May

Last Monday when I visited Michael, he said, “We have a big problem… We fared awfully bad in the customer satisfaction survey conducted by a third party. This is despite our OTIF being at 97%.” And then he said, “Unfortunately, an investigation revealed that the OTIF calculated by our customers was between 30 to 44%.”