• Breakthrough Performance , Building Manufacturing Competitiveness , Business Thinking , change management , Manufacturing , Operations , Production Engineering , The Path , Theory of Constraints , TOC ,
• Tags: measurement, OTIF, supply reliability
• 06 May

Last Monday when I visited Michael, he said, “We have a big problem… We fared awfully bad in the customer satisfaction survey conducted by a third party. This is despite our OTIF being at 97%.” And then he said, “Unfortunately, an investigation revealed that the OTIF calculated by our customers was between 30 to 44%.”

• book review , Book Writing , Breakthrough Performance , change management , Industry Problem , Managing Growth , Operational Excellence , Operations , Pharmaceutical Industry , The Path , Theory of Constraints , TOC ,
• Tags: operations excellence, Operations Management, publishing industry, the Book, the Path
• 17 Apr

Thank you very much for sending your best wishes and praise for ‘The Path’. It is time that I summarize viewpoints of readers and present a consolidated (and brief) view point for the benefit of everybody. There are three distinct aspects ‘The Path’ is about. These could also be viewed as the 3 BIG contributions

• Breakthrough Performance , Business Thinking , change management , Industry Problem , IT Industry , IT Service , Managing Growth , Operational Excellence , Operations , Pharmaceutical Industry ,
• Tags: IT industry, operations
• 06 Mar

Last year, we spent considerable time in figuring out a way to evolve the direction of solution for Pharma Industry. Over 100 practitioners from different organizations came together at the Hub of Operational Excellence and charted out a direction for Pharma Industry in dealing with today’s environment. This is now documented in a game changing