[youtube https://www.youtube.com/watch?v=TZdI66kYTmc?rel=0]
By Admin
Last Monday when I visited Michael, he said, “We have a big problem… We fared awfully bad in the customer satisfaction survey conducted by a third party. This is despite our OTIF being at 97%.” And then he said, “Unfortunately, an investigation revealed that the OTIF calculated by our customers was between 30 to 44%.”
By Admin
Thank you very much for sending your best wishes and praise for ‘The Path’. It is time that I summarize viewpoints of readers and present a consolidated (and brief) view point for the benefit of everybody. There are three distinct aspects ‘The Path’ is about. These could also be viewed as the 3 BIG contributions
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