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During past couple of months the library at IIM Bangalore got a large set of books from HBR Press. Last week when I walked in, I picked up ‘Buy*in’ by John P. Kotter and Lorne A Whitefield. Kotter is an authority on change management and has made significant contribution in ‘speeding up’ change management in
After a longtime, I thought of reviewing books on Quality Management. The 2009 version of the book, is a pretty handy guidebook based on Dr. Kume’s vast experience with the TQM movement. He recognizes, the more rapidly changing characteristics of marketplace better than when he wrote the first edition. Thus he places 1.effective response to
Costly mistakes are not necessarily made in complex terrain. We find it repeatedly that organizations make simple decision making errors that have catastrophic impact on their business. This post connects to a caselet that gives a glimpse of such a simplistic error, that is not uncommon. It then, tends to expose a larger issue of
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